Terms & Conditions
This website www.matcotools.co.uk is operated by Arnold Clark Automobiles Limited. Arnold Clark Automobiles Limited trading as Matco Tools UK is a company registered in Scotland No. 036386. Registered Office: 454 Hillington Road, Glasgow G52 4FH, UK. VAT Registration Number: GB 334331879. Contact us on 0141 309 9999 or send an email to firstname.lastname@example.org.
Access to and use of this website, and the products and search services available through this website (collectively, the “Services”), are subject to the following terms, conditions and notices (the “Terms and Conditions”). By using the Services, you are agreeing to all of these Terms and Conditions, without modification. Furthermore, you acknowledge that the Terms and Conditions may be updated by us from time to time. This website also contains links to other websites, web pages and services, which are not operated by Matco Tools UK (the “Linked Sites”). Your use of such Linked Sites will be subject to the terms of service contained within each such site and the respective terms of service will control the use of the respective site. Matco Tools UK has no control over such Linked Sites and information.
Retail of Products and Services
By making an order, you are offering to purchase a product that we will accept to sell to you on the following Terms and Conditions. All requests are subject to availability and confirmation of the order price by us. Dispatch times may vary according to availability, and any guarantees, warranties or representations made as to delivery times are limited to mainland UK and are on the basis that we are not responsible for any delay in delivery occurring due to postal delays or force majeure. Matco Tools UK will email an order confirmation. When placing an order, you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to make your purchase, and that there are sufficient funds to cover the cost of the goods. It is your responsibility to inform us of any changes to these details as soon as possible. All prices advertised are subject to such changes.
When making an online payment, an order can be made by completing the appropriate online form and making a successful payment with a credit or debit card. By placing an order and entering into a contract you are confirming you are at least 18 years old and capable of entering into a binding contract.
Click & Collect
Items can be collected 1 hour after you submit your order online through our ‘Click & Collect’ service. This service is only available at our Glasgow branch. When collecting your order you are required to provide a copy of your order confirmation and a form of identification with your name and address on it otherwise we cannot release the order.
We provide free standard delivery on all parts and accessories. Goods will be sent First Post 3-4 working days service or by 2 working day carrier service subject to weight, size, value etc. at our discretion. Orders made by 1.30pm will be dispatched that same day.
We provide next working day delivery for an additional delivery charge which is deducted at the time of order. Next day delivery is only available for orders made online. Your orders must be made before 2.30pm for next day delivery.
Parts that are not currently in stock have a longer lead time of 3 – 5 working days.
Please note these services do not include dispatch or delivery on Saturday, Sunday or Bank Holidays.
Orders going to the Scottish Highlands, Northern Ireland or other UK islands may take longer and incur additional charges.
If you have not received your order by the nominated date, please contact email@example.com or use the contact page on the website as soon as possible.
At present, we only deliver to addresses in the UK. Please refer to our exceptions above for further details.
If you select a delivery option with a trackable service, you will be able to see what stage of the delivery process your order is at. When your order is dispatched, the carrier will send you an email; click on the link within the email to view the latest information for your order.
Due to the size/weight or delicacy of certain parts, we cannot currently deliver certain items such as glass items or batteries or exhausts which are available through our click and collect service only
Delivery within UK
Your order will be fulfilled by the delivery date supplied in the dispatch confirmation email sent to you by the courier or, if no delivery date is specified, then within 30 days of the date of the dispatch confirmation email.
Your Right to Cancel
Where you place an order through our website you will be given the opportunity to review the details and edit or cancel the order before making a payment.
If you are a Consumer as defined in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have a legal right to cancel this contract within 14 days without giving any reason. For the purposes of this contract a Consumer means an individual acting for purposes which are wholly or mainly outside that individual’s trade, business, craft or profession.
The cancellation period expires at the end of 14 days after the day on which you, or a third party other than the carrier and indicated by you, acquires physical possession of the goods.
If the contract is for multiple goods ordered in one order but some are delivered on different days the cancellation period ends at the end of 14 days after the day on which you, or a third party other than the carrier and indicated by you, acquires possession of the last of the goods.
If the contract is a contract which consists of multiple pieces which are delivered on different days the cancellation period ends at the end of 14 days after the day on which you, or a third party other than the carrier and indicated by you, acquires possession of the last of the pieces.
Notice of cancellation should be made in writing to us at Matco Tools UK, 149 Kilbirnie Street, Glasgow, G5 8JH or alternatively by email at firstname.lastname@example.org. You may download the model cancellation form, but it is not obligatory to do so. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
If you cancel this contract, we will reimburse all payments received from you (except for any enhanced delivery payments or deduction for unnecessary handling). We will make the reimbursement using the same means of payment as you used for the initial transaction through Worldpay, you will not incur any fees as a result of the reimbursement. As we offer a free standard delivery option, we will not reimburse you for any enhanced delivery payments made by you. Also, if your handling of the goods goes beyond the handling that might reasonably be allowed in a shop in order to establish the nature, characteristics and functioning of the goods, we may make a deduction from the reimbursement or claim payment for any loss in value of the goods by any amount up to the contract price. We will make the reimbursement without undue delay, and not later than- (a) 14 days after the day we receive back from you the goods supplied, or (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or (c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this agreement.
If you cancel it is your responsibility to return the goods. The costs for returning the goods shall be borne by you. You can return the items by post or return them to a Matco Tools UK branch. If you return the goods to a Matco Tools UK branch we can arrange to send them back to the Returns Department free of charge. Please note that our Matco Tools UK branches are not able to issue refunds for goods that you received by post. We can only issue a refund after goods have been returned to Returns Department, Matco Tools UK, 149 Kilbirnie Street, Glasgow, G5 8JH
We can process refunds far more quickly and efficiently if we also receive a completed returns form. Do make sure you include this in your package.
In the event that notification to cancel is given after the expiry of the Cancellation Period, then save as where goods are defective we reserve the right to issue only an exchange or replacement.
Exchanges and Replacements
In the event that you receive a faulty or incorrect item from Matco Tools UK, please let us know as soon as possible. If you want a replacement we will try to replace it as quickly as possible. Exchanges or replacements only apply to orders made by individuals.
In the case of an exchange, you must return to us the goods, in the same condition in which you received them with the original packaging and the product documentation, and at your own cost and risk. The goods must not have been used and, where applicable, must not have been removed from the sealed packaging.
In the case of a replacement, you must return to us the goods, packaging and documentation at your own risk.
If the exchange or replacement is due to an error on our part, we will bear any reasonable costs of you returning the goods (we will not cover the cost of you returning the goods to the place you took possession of the goods).
When returning items for exchange or replacement, you must provide proof of purchase in the form of our invoice for the original supply of such goods. If in the event an invoice is unavailable, a bank or credit card statement may suffice at our sole discretion.
Matco Tools UK shall have no liability for incorrect goods purchased by you online for foreign registered cars once the cancellation period has lapsed. To minimise the chance of the purchase of any incorrect goods, we advise that customers with foreign registered vehicles call our parts specialists on 0141 271 7400 or send an email to email@example.com. We can offer guidance to customers and confirm that any goods are correct prior to purchase.
We can only issue a refund after goods have been returned to us. We can process refunds far more quickly and efficiently if we also receive a completed returns form. Do make sure you include this in your package.
We aim to process all refunds within 48 hours of receiving returned items, as long as they are undamaged and in a saleable condition. All refunds will be made via your original payment method. Your statutory rights are not affected.
Please download the return form , fill it in and send it back with any returned items. Then, either post them to the address below, or bring the parcel in to your nearest Matco Tools UK branch.
149 Kilbirnie Street
If you return items to a Matco Tools UK branch, we can send them back to the Matco Tools UK Returns Department free of charge. Please download the return form before bringing it, and your unwanted goods, into the branch. Please note that our branches are not able to issue a refund or exchange for goods that you received by post.
If you return items by post, we will refund any postage charges where the return has been due to an error on our part. Otherwise, you will need to meet the cost of postage, unless otherwise agreed by Matco Tools UK. Please note, Matco Tools UK accepts no responsibility for the loss or damage of goods during transit. Please ensure that you arrange appropriate insurance cover where possible.
Your statutory rights are not affected.
Warranty – Items
Every item has a 12 month minimum warranty. In the unlikely event that an item becomes faulty during that period, please contact us and we will arrange a replacement or refund as soon as possible.
Warranties – General
The services and all information, products and other content included in or accessible from this web site and the Linked Sites, are provided on an “as is” and “as available” basis and are subject to change at any time without notice to you. To the fullest extent permitted by law, Matco Tools UK disclaims and excludes all representations and warranties (express, implied and statutory, including but without limitation to, the warranties of merchantability and fitness for a particular purpose, and non-infringement of proprietary rights) as to the services and all information, products and content included in and accessible from this website or the Linked Sites.
The Company is under a legal duty to supply goods that are in conformity with the Agreement.
We reserve the right to deliver alternative goods which are different to the goods you have ordered. Any alternative goods we provide will comply with terms and conditions of your contract and your statutory rights.
All images of goods on our website are for illustrative purposes only.
Promotions and Incentives
We occasionally offer promotions in the form of discounts and codes including offers, competitions, discounts, promotions, prize draws and vouchers.
When you make a purchase through a promotional code you agree the code may only be redeemed online at our website www.matcotools.co.uk. A Promotion Code cannot be used in conjunction with any other offer etc. Only one promotional code can be used per household or per transaction.
Promotional codes can be redeemed by entering the code where required on the website. Discounts, vouchers and free items can be redeemed as advertised on the promotion.
Promotional codes are not exchangeable for cash, are non-transferable and non-refundable.
Employees of Matco Tools UK Limited and associated companies are not eligible to use any promotional code.
- Cancel or withdraw any promotional code
- Refuse any customer’s participation
- Decline an order if we deem the code invalid for the order
- Exclude any good(s) o group of goods from any promotion
- Amend this clause and will use reasonable endeavours to inform of changes
If any prices are listed incorrectly we are not obliged to provide the goods at that price. If you order goods which are incorrectly priced we will let you know as soon as possible and offer you them at the correct price.
Credit or debit card payments will only be accepted when the card holder is present or where the card has been verified on our website. We may charge a surcharge for credit card payments.
Exchange Unit Surcharges
When you purchase an exchange unit your invoice will show a surcharge for the old unit. We will provide you with a credit note to cover the surcharge only if you return the old unit within 14 days and in our opinion the unit is able to be remanufactured. You are responsible for the costs incurred for returning the unit.
Disclaimer of Liability
Unless expressly stated to the contrary, and to the fullest extent permitted by law, Matco Tools UK, its content providers, advertisers or Linked Sites shall not be liable for any damages whatsoever, including, but without limitation to, any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this website or the Linked Sites, even if Matco Tools UK had been advised of the possibility of such damages and irrespective of whether such damages arise in contract, equity, restitution, by statute, at common law or otherwise. You have read this disclaimer and agree to it on the basis that you agree it is reasonable.
You agree to indemnify, defend and hold harmless Matco Tools UK, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from, without limitation, your use of the Matco Tools UK services, your breach of the Terms and Conditions, your infringement of any intellectual property right or any other right of any person or entity, or your breach of any duty of confidence or privacy, or any defamatory statements made by you in any form.
If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you), the enforceability of any other part of the Terms and Conditions will not be affected, with all other clauses remaining in full force and effect. So far as possible, where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause/sub-clause as is permitted by law.
Governing Law and Jurisdiction
Upon entering the Matco Tools UK website you are bound by these Terms and Conditions. These Terms and Conditions are to be construed in accordance with Scots Law and irrespective of your place of domicile. In the event of any dispute associated with these Terms and Conditions, that dispute shall be subject to the exclusive jurisdiction of the Scottish courts. Any dispute in any way referable to the content of this website, whether in respect of its trade marks, copyright or image content, shall be resolved exclusively by arbitration, the terms of which are to be agreed between Matco Tools UK and you, and provide no right or recourse to any relief of the Scottish Courts whether interim or otherwise. By accessing this site you waive your right for all time to any such right.
Complaints Handling Procedure and ADR
In the event of a complaint or dispute of any kind our complaints handling procedure which can be found on our website at [INSERT ADDRESS HERE] and is available from us on request.
Where your complaint cannot be resolved, once you have exhausted our internal process you may refer the dispute to the following ADR process:-
- The National Conciliation Service (”NCS). Visit the NCS website via: http://www.nationalconciliationservice.co.uk/
Where any dispute cannot be resolved through ADR, as stated above under ‘Governing Law and Jurisdiction’ the contract shall be governed by and construed in accordance with Scots Law and shall be subject to the exclusive jurisdiction of the Scottish Courts. .
Viruses, Hacking and Other Offences
You must not misuse this website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to this website, the server on which this website is stored or any server, computer or database connected to this website. You must not attack this website via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. Matco Tools UK will report any such breach to the relevant law enforcement authorities and co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use this website will cease immediately.
You may link to the home page of this website, provided you do so in a way that is fair and legal and does not damage the reputation of Matco Tools UK or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on the part of Matco Tools UK where none exists.
This website must not be framed on any other site. Matco Tools UK reserves the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with applicable law and regulation.
Where this website contains links to other websites and resources provided by third parties, these links are provided for your information only. Matco Tools UK has no control over the content of those websites or resources, and accepts no responsibility for them or for any loss or damage that may arise from your use of them.
Matco Tools UK may at any time terminate or suspend any part of the Service without notice to you.
This website, including but not limited to, its content, layout and design, are copyright of Matco Tools UK and its licensors. No part of this website may be reproduced in any form without the express permission of Matco Tools UK.
However, permission is granted to you to electronically copy and to print in hard copy portions of any pages of this website for the sole purpose of conducting business with Matco Tools UK. Copyright 2014 Matco Tools UK
The above Terms and Conditions constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Matco Tools UK. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of Matco Tools UK.
Matco Tools UK may suspend access to this website, or close it indefinitely, without notice. Matco Tools UK makes every effort to ensure that the information contained in this website is accurate and current. However, we give no warranty or undertaking as to the quality or freedom from error of the contents of this site.
To the extent permitted by law, access and use of this website is entirely at your own risk. Please ensure that you regularly check for and protect against viruses when using this website, as we make no guarantee that this website is free from computer viruses or any other malicious or impairing computer program.